Conditional Warranty
* Clean monthly using only with a mild soap & water solution and not during hours when the cover is in direct sunlight. When adding chemicals, do not exceed mfg recommended levels and always keep your cover off the spa for at least 20 minutes to allow chemicals to off gas. Failure to follow these procedures will result in spa cover damage and void your warranty.
Las Vegas Spa Cover (a division of International Design Resource, Inc.) warrants our hot
tub covers to be free from manufacturing defects in material and workmanship, under
normal usage, for a period of thirty-six (36) months from the date of installation, with
appropriate documentation, to a maximum of thirty-nine (39) months from the date of
manufacturing, subject to the following additions, exceptions, exclusion, and limitations.
What does the Warranty Policy Cover and Not Cover?
This warranty is limited to the replacement or repair at our option, of any material or
workmanship found to be defective within the warranty period and reasonable expenses.
1. Any spa cover deemed by manufacturer to have failed due to defects in materials or
workmanship for a period of thirty-six (36) months from date of manufacture, will be
replaced at manufacturer’s expense. This replacement includes the cost of freight
but excludes any field labor. This does not include the failure of foam core
inserts or foam core ribs, which are covered in a subsequent section.
2. WeatherShield® & Vinyl (Skins) are covered for three (3) years from
deteriorating, dissolving, and/or breaking down. We will supply a replacement skin
at no charge on approved claims, including freight, but excluding any field
labor expenses.
3. If the spa cover has a defect in materials or workmanship within one (1) year from
the date of manufacture, we will replace the affected foam core insert or foam core
rib(s) at no cost to you. This warranty covers replacement parts only; any labor costs
for installation are not included. After the first year, the foam components are no
longer covered under this warranty.
4. Such limited warranty does not cover damages caused by animals, fire, vandalism,
excessive chemicals, improper installation and strain, damage caused by placing
objects on the cover, abuse, sitting, standing, crawling, walking, or jumping on the
cover, abrasion, acts of God or use for purposes other than that for which the cover
was designed.
5. Ordinary wear and tear, de-lamination and seam splitting due to improper handling
are not considered to be a defect in workmanship or material. (i.e. using skirt as
handle to lift cover off hot tub or dragging across the ground).
6. Grommets and buckles are considered normal wear parts and are not covered
under manufacturer’s warranty policy.
7. Warranty of foam core inserts or foam core ribs is void if any holes have been found
to puncture or penetrate either the outer covering or inner seal.
8. Foam core insert or foam core rib breakage or tearing of the outer skin material due
to the cover being walked on, stood/sat or leaned upon or any excessive weight
caused by rain, water, snow, animals, or any other acts of God will void the warranty.
9. Water pooling on top of the spa cover is not considered a warranty-related issue.
Water pooling on top of the cover is due to improper installation, excess weight, or
other acts. Any damage resulting from water pooling on the spa cover is not covered
under this warranty policy.
10. Core Covers® shall not be liable for any incidental or consequential damages to any
hot tub or spa.
11. The spa cover warranty is void if the cover has been subjected to alteration, misuse,
abuse, or if any repairs on the cover are attempted by anyone other than our
authorized representatives, unless express written approval is given by
manufacturer.
12. The spa cover warranty is void if damage due to excessive, improper, or
incorrect use of water sanitizing chemicals (chlorine, bromine, etc.) or other
chemicals on the cover material. Prolonged exposure to, or overuse of, such
chemicals may cause deterioration or chemical burns to the spa cover, including its
underside. Any such damage is expressly excluded from warranty coverage.
13. To prevent heat damage caused by reflected sunlight, this warranty does not apply if
the hot tub or spa is placed within 15 feet of a window or vinyl fence. Reflected heat
from these surfaces can cause excessive temperatures that may damage the spa
cover.
14. Fading of the outer skin material and thread is not considered a defect and will
naturally occur due to normal chemical maintenance, exposure to the
elements, and aging.
15. The spa cover warranty is void if scuffing & chafing or wearing holes appear due to
the cover being dragging or storing/leaning against sharp objects.
16. The spa cover warranty is void in the event of damage caused by improper
installation.
17. Any damage to the cover caused by pulling or handling the cover by the straps, skirt,
will not be covered under warranty. (e.g., torn skirt, torn straps, heat bag tears, etc.)
18. The spa cover is not warranted if used in commercial, rental, or non-residential
applications unless expressly approved in writing.
19. Please note that if the cover tag/label is torn or cut off, this will null and void the
warranty completely. We require a picture of this label for any warranty submission
to be considered for coverage. Without this label, the warranty will receive an
automatic denial and will not be considered for coverage.
20. This warranty is non-transferable.
To be eligible for warranty coverage and to initiate a warranty claim, customers must email
us with details of issue and submit the following items to our customer service team:
Photo(s) showing the exact issue the claim is being made for.
A) Waterlogging - unzip and pull back the skin to expose the foam core (do not remove
cores). Send a picture of BOTH foam cores.
B) Seams - close-up of the stitching.
C) Damage to the underside - flip the cover open and send pictures of all areas where
damage has occurred.
Picture of the work order (WO) tag. This tag may be located in one of two possible
locations, please check for both:
Inspect the skirt of the cover. If the skirt has a warranty tag, the WO number will be located
above the barcode.
If there is no warranty tag on the skirt, unzip the skin and open it up. Locate the white work
order tag on the foam core, the WO number is above the barcode.
Photo of the entire top of the hot tub cover on the hot tub, including the surrounding area.
Photo of the entire underside of the hot tub cover.
Copy of original invoice or order number.
WARNING
* This PRODUCT is not a safety device.
* This PRODUCT will not hold weight.
TIPS
* Do not sit, walk, or stand on PRODUCT.
* Do not play on or under PRODUCT.
* Do not expose PRODUCT to chemicals or abrasive materials.
NOTE
Expect fading and deterioration of exterior surfaces due to exposure to the elements.
ECONOMY 1 YEAR WARRANTY (extendable to 3 or 5 years on workmanship depending on cover grade)
* Clean monthly using only with a mild soap & water solution and not during hours when the cover is in direct sunlight. When adding chemicals, do not exceed mfg recommended levels and always keep your cover off the spa for at least 20 minutes to allow chemicals to off gas. Failure to follow these procedures will result in spa cover damage and void your warranty.
IDR SPA COVER (a division of International Design Resource, Inc.), as manufacturer, warrants this spa cover to be free of defects in materials and workmanship for one (1) years & marine grade vinyl for (1) year from the date of purchase by the original user, providing all terms of this warranty are met.
Defects in materials and workmanship occurring within 1 years of original date of purchase will be repaired or replaced, at the option of IDR Spa Cover without charge. (All costs of removal and reinstallation are at purchaser’s expense.)
THIS WARRANTY APPLIES only for personal residential use. This warranty does not cover any commercial / hospitality installation or rental property installation.
THE WARRANTY obligations of IDR SPA COVER shall be limited to repair or replacement of the product. It shall not be liable or responsible under any circumstances or in any amount for consequential or incidental damage or for injury or damages to persons or property using or used in connection with the Product or for loss of profits or other costs or expenses of any kind or character. There is no warranties or representations by IDR SPA COVER other than set forth herein, either expressed or implied, and no person, firm or corporation is authorized to make any representation or incur any obligation in the name or on behalf of IDR SPA COVER except as stated herein.
FREIGHT to and from IDR SPA COVER to be paid by purchaser.
THIS WARRANTY APPLIES only during normal use and care and is absolutely VOID if the Product is misused, neglected, or damaged after delivery to the original purchaser or if it has been repaired or altered by someone other than IDR SPA COVER, or it has been used for any purpose other than a spa cover. In the event the outer vinyl of the cover must be repaired, the purchaser will be responsible for shipping of the vinyl to and from the manufacturer. As a convenience we’ve arranged a special rate with UPS for $75.00 to cover shipping costs, both ways. You will be issued a UPS call tag once your RMA has been processed.
WARRANTY EXCLUSIONS
This warranty does not include damage incurred as outlined below:
1. Misuse, abuse, negligence, accident or alterations.
2. Normal fading and deterioration of exterior surfaces.
3. Failure to provide reasonable and periodic maintenance.
4. Direct exposure to any chemicals or abrasive materials.
5. Defects caused by a component, or part that is not part of the cover.
Freight on any merchandise for warranty, both to and from IDR Spa Cover, is to be paid by the purchaser. All repairs or replacements shall be F.O.B. manufacture’s plant.
Please notify IDR Spa Cover IMMEDIATELY upon discovery of any defect.
PROOF OF PURCHASE MUST ACCOMPANY ANY WARRANTY REQUEST.
The following are care and maintenance suggestions:
1. It is recommended that you clean your cover monthly using mild soap and water.
Do not clean while cover is in direct sunlight.
2. Avoid exposing cover to excessive spa chemicals. Remove cover when adding chemicals and keep off until
normal chemical levels are reached.
3. Avoid scraping the cover on abrasive surfaces.
4. All water must be kept from accumulating or puddles on the cover. After heavy rains and/or snow sweep off
excessive water.
5. Avoid jerking or pulling cover or handles (especially when vinyl is softened by heat) to prevent threads from
tearing the vinyl.
6. Do not place any item that can intensify or reflect the sun’s rays on top of the cover.
Example; mirrors, glass, black trash bags, etc...
MANUFACTURER will not be responsible (liable) for:
1. Accidents caused by misuse, negligence or alterations made by anyone but the MANUFACTURER.
2. Direct exposure to any chemicals or abrasive materials.
3. Fading and deterioration from exposure to elements.
4. Defects on components or parts which are not part of the PRODUCT.
5. Foam breakage, caused by purchaser or otherwise.
6. Consequential damages, incidental damages, accidental damages (or otherwise),including damages to property
or injury to anybody from the misuse or the improper use of the PRODUCT.
WARNING
* This PRODUCT is not a safety device.
* This PRODUCT will not hold weight.
TIPS
* Do not sit, walk, or stand on PRODUCT.
* Do not play on or under PRODUCT.
* Do not expose PRODUCT to chemicals or abrasive materials.
NOTE
Expect fading and deterioration of exterior surfaces due to exposure to the elements.
Las Vegas Spa Cover (a division of International Design Resource, Inc.) warrants our hot
tub covers to be free from manufacturing defects in material and workmanship, under
normal usage, for a period of thirty-six (36) months from the date of installation, with
appropriate documentation, to a maximum of thirty-nine (39) months from the date of
manufacturing, subject to the following additions, exceptions, exclusion, and limitations.
What does the Warranty Policy Cover and Not Cover?
This warranty is limited to the replacement or repair at our option, of any material or
workmanship found to be defective within the warranty period and reasonable expenses.
1. Any spa cover deemed by manufacturer to have failed due to defects in materials or
workmanship for a period of thirty-six (36) months from date of manufacture, will be
replaced at manufacturer’s expense. This replacement includes the cost of freight
but excludes any field labor. This does not include the failure of foam core
inserts or foam core ribs, which are covered in a subsequent section.
2. WeatherShield® & Vinyl (Skins) are covered for three (3) years from
deteriorating, dissolving, and/or breaking down. We will supply a replacement skin
at no charge on approved claims, including freight, but excluding any field
labor expenses.
3. If the spa cover has a defect in materials or workmanship within one (1) year from
the date of manufacture, we will replace the affected foam core insert or foam core
rib(s) at no cost to you. This warranty covers replacement parts only; any labor costs
for installation are not included. After the first year, the foam components are no
longer covered under this warranty.
4. Such limited warranty does not cover damages caused by animals, fire, vandalism,
excessive chemicals, improper installation and strain, damage caused by placing
objects on the cover, abuse, sitting, standing, crawling, walking, or jumping on the
cover, abrasion, acts of God or use for purposes other than that for which the cover
was designed.
5. Ordinary wear and tear, de-lamination and seam splitting due to improper handling
are not considered to be a defect in workmanship or material. (i.e. using skirt as
handle to lift cover off hot tub or dragging across the ground).
6. Grommets and buckles are considered normal wear parts and are not covered
under manufacturer’s warranty policy.
7. Warranty of foam core inserts or foam core ribs is void if any holes have been found
to puncture or penetrate either the outer covering or inner seal.
8. Foam core insert or foam core rib breakage or tearing of the outer skin material due
to the cover being walked on, stood/sat or leaned upon or any excessive weight
caused by rain, water, snow, animals, or any other acts of God will void the warranty.
9. Water pooling on top of the spa cover is not considered a warranty-related issue.
Water pooling on top of the cover is due to improper installation, excess weight, or
other acts. Any damage resulting from water pooling on the spa cover is not covered
under this warranty policy.
10. Core Covers® shall not be liable for any incidental or consequential damages to any
hot tub or spa.
11. The spa cover warranty is void if the cover has been subjected to alteration, misuse,
abuse, or if any repairs on the cover are attempted by anyone other than our
authorized representatives, unless express written approval is given by
manufacturer.
12. The spa cover warranty is void if damage due to excessive, improper, or
incorrect use of water sanitizing chemicals (chlorine, bromine, etc.) or other
chemicals on the cover material. Prolonged exposure to, or overuse of, such
chemicals may cause deterioration or chemical burns to the spa cover, including its
underside. Any such damage is expressly excluded from warranty coverage.
13. To prevent heat damage caused by reflected sunlight, this warranty does not apply if
the hot tub or spa is placed within 15 feet of a window or vinyl fence. Reflected heat
from these surfaces can cause excessive temperatures that may damage the spa
cover.
14. Fading of the outer skin material and thread is not considered a defect and will
naturally occur due to normal chemical maintenance, exposure to the
elements, and aging.
15. The spa cover warranty is void if scuffing & chafing or wearing holes appear due to
the cover being dragging or storing/leaning against sharp objects.
16. The spa cover warranty is void in the event of damage caused by improper
installation.
17. Any damage to the cover caused by pulling or handling the cover by the straps, skirt,
will not be covered under warranty. (e.g., torn skirt, torn straps, heat bag tears, etc.)
18. The spa cover is not warranted if used in commercial, rental, or non-residential
applications unless expressly approved in writing.
19. Please note that if the cover tag/label is torn or cut off, this will null and void the
warranty completely. We require a picture of this label for any warranty submission
to be considered for coverage. Without this label, the warranty will receive an
automatic denial and will not be considered for coverage.
20. This warranty is non-transferable.
To be eligible for warranty coverage and to initiate a warranty claim, customers must email
us with details of issue and submit the following items to our customer service team:
Photo(s) showing the exact issue the claim is being made for.
A) Waterlogging - unzip and pull back the skin to expose the foam core (do not remove
cores). Send a picture of BOTH foam cores.
B) Seams - close-up of the stitching.
C) Damage to the underside - flip the cover open and send pictures of all areas where
damage has occurred.
Picture of the work order (WO) tag. This tag may be located in one of two possible
locations, please check for both:
Inspect the skirt of the cover. If the skirt has a warranty tag, the WO number will be located
above the barcode.
If there is no warranty tag on the skirt, unzip the skin and open it up. Locate the white work
order tag on the foam core, the WO number is above the barcode.
Photo of the entire top of the hot tub cover on the hot tub, including the surrounding area.
Photo of the entire underside of the hot tub cover.
Copy of original invoice or order number.
WARNING
* This PRODUCT is not a safety device.
* This PRODUCT will not hold weight.
TIPS
* Do not sit, walk, or stand on PRODUCT.
* Do not play on or under PRODUCT.
* Do not expose PRODUCT to chemicals or abrasive materials.
NOTE
Expect fading and deterioration of exterior surfaces due to exposure to the elements.
ECONOMY 1 YEAR WARRANTY (extendable to 3 or 5 years on workmanship depending on cover grade)
* Clean monthly using only with a mild soap & water solution and not during hours when the cover is in direct sunlight. When adding chemicals, do not exceed mfg recommended levels and always keep your cover off the spa for at least 20 minutes to allow chemicals to off gas. Failure to follow these procedures will result in spa cover damage and void your warranty.
IDR SPA COVER (a division of International Design Resource, Inc.), as manufacturer, warrants this spa cover to be free of defects in materials and workmanship for one (1) years & marine grade vinyl for (1) year from the date of purchase by the original user, providing all terms of this warranty are met.
Defects in materials and workmanship occurring within 1 years of original date of purchase will be repaired or replaced, at the option of IDR Spa Cover without charge. (All costs of removal and reinstallation are at purchaser’s expense.)
THIS WARRANTY APPLIES only for personal residential use. This warranty does not cover any commercial / hospitality installation or rental property installation.
THE WARRANTY obligations of IDR SPA COVER shall be limited to repair or replacement of the product. It shall not be liable or responsible under any circumstances or in any amount for consequential or incidental damage or for injury or damages to persons or property using or used in connection with the Product or for loss of profits or other costs or expenses of any kind or character. There is no warranties or representations by IDR SPA COVER other than set forth herein, either expressed or implied, and no person, firm or corporation is authorized to make any representation or incur any obligation in the name or on behalf of IDR SPA COVER except as stated herein.
FREIGHT to and from IDR SPA COVER to be paid by purchaser.
THIS WARRANTY APPLIES only during normal use and care and is absolutely VOID if the Product is misused, neglected, or damaged after delivery to the original purchaser or if it has been repaired or altered by someone other than IDR SPA COVER, or it has been used for any purpose other than a spa cover. In the event the outer vinyl of the cover must be repaired, the purchaser will be responsible for shipping of the vinyl to and from the manufacturer. As a convenience we’ve arranged a special rate with UPS for $75.00 to cover shipping costs, both ways. You will be issued a UPS call tag once your RMA has been processed.
WARRANTY EXCLUSIONS
This warranty does not include damage incurred as outlined below:
1. Misuse, abuse, negligence, accident or alterations.
2. Normal fading and deterioration of exterior surfaces.
3. Failure to provide reasonable and periodic maintenance.
4. Direct exposure to any chemicals or abrasive materials.
5. Defects caused by a component, or part that is not part of the cover.
Freight on any merchandise for warranty, both to and from IDR Spa Cover, is to be paid by the purchaser. All repairs or replacements shall be F.O.B. manufacture’s plant.
Please notify IDR Spa Cover IMMEDIATELY upon discovery of any defect.
PROOF OF PURCHASE MUST ACCOMPANY ANY WARRANTY REQUEST.
The following are care and maintenance suggestions:
1. It is recommended that you clean your cover monthly using mild soap and water.
Do not clean while cover is in direct sunlight.
2. Avoid exposing cover to excessive spa chemicals. Remove cover when adding chemicals and keep off until
normal chemical levels are reached.
3. Avoid scraping the cover on abrasive surfaces.
4. All water must be kept from accumulating or puddles on the cover. After heavy rains and/or snow sweep off
excessive water.
5. Avoid jerking or pulling cover or handles (especially when vinyl is softened by heat) to prevent threads from
tearing the vinyl.
6. Do not place any item that can intensify or reflect the sun’s rays on top of the cover.
Example; mirrors, glass, black trash bags, etc...
MANUFACTURER will not be responsible (liable) for:
1. Accidents caused by misuse, negligence or alterations made by anyone but the MANUFACTURER.
2. Direct exposure to any chemicals or abrasive materials.
3. Fading and deterioration from exposure to elements.
4. Defects on components or parts which are not part of the PRODUCT.
5. Foam breakage, caused by purchaser or otherwise.
6. Consequential damages, incidental damages, accidental damages (or otherwise),including damages to property
or injury to anybody from the misuse or the improper use of the PRODUCT.
WARNING
* This PRODUCT is not a safety device.
* This PRODUCT will not hold weight.
TIPS
* Do not sit, walk, or stand on PRODUCT.
* Do not play on or under PRODUCT.
* Do not expose PRODUCT to chemicals or abrasive materials.
NOTE
Expect fading and deterioration of exterior surfaces due to exposure to the elements.